Thank you for Subscribing to Business Management Review Weekly Brief
Elevating Healthcare Through Strategic Offshore Staffing: The Healthscope Edge
Robert Brough, Co-Founder and CEO, Healthscope ServicesA Legacy of Expertise
Over a decade ago, Healthscope’s founder ventured to the Philippines, recognizing the country’s potential as an optimal location for developing a dedicated offshore team.
Robert Brough, who was then running a successful healthcare-based company in Los Angeles, experienced a lot of accounting staff turnover and difficulty in building a web team. On top the difficulty of finding great people for those roles he notes, “When my business came under extreme margin pressure, because people costs are the biggest cost of a business, the remedy for me was to go offshore with remote staffing.”
-
Healthscope’s strategic offshore staffing solutions offer more than just cost savings; we bring a true partnership to clients that extends into business growth, operational efficiency and excellence, and competitive advantage.
Direct Access to Foundational Leadership
Unique to Healthscope is the direct access clients have to its founder and senior managers. Clients get to collaborate with leaders who possess a deep understanding of the intricacies of offshore staffing. “The fact that I came and did this for myself makes a big difference,” Brough notes. “Most companies don’t start like that. So, I really know what works and understand how to transfer jobs from the US to the Philippines successfully.”
Deep-rooted Expertise in Handling Healthcare Support
With over 13 years of experience, Healthscope Services has mastered the art of building high-performing remote teams comprised of educated, experienced healthcare professionals, from back-office personnel to licensed registered nurses.
“I’ve quite often said to potential clients, healthcare clients, ‘Look, the US insurance companies have been in the Philippines for a very long time, way before I started. They’ve been using great people at a much lower cost to the US while making rules that make it tough based on US cost and we have had to compete against that.”
Strategically Positioned in Global Outsourcing Hub
Healthscope operations is based in the Philippines serving clients in the US, Australia, and New Zealand.
With this, the company leverages a global workforce that is both highly educated and English-proficient with a widely comprehensible accent. This strategic positioning allows for a cultural fit and operational alignment that is particularly advantageous for US-based companies.
“The Filipinos’ work ethic is fantastic. This makes a huge difference, especially in healthcare. Filipinos are very empathetic. They really relate to people. I can’t tell you the number of positive phone calls that we’ve had, that our clients now still get, from patients who are calling in with complimentary things to say about our staff. It takes a lot for people to pick up the phone to make a complimentary call, whereas they complain very quickly,” Brough says.
Uncompromised Compliance and Data Security
Understanding the critical importance of data security in healthcare, Healthscope Services adhere to ISO 27001 and HIPAA and HiTECH standards, ensuring that client data is managed with the highest level of security. Its global staffing solution seamlessly connects to US IT platforms and phone systems though secure, third-part cloud-based systems, ensuring that patience data never leaves clients’ servers.
Ethical Employment Practices
Healthscope Services simplifies the complexity of offshore staffing by managing all aspects of legal and compliance issues. Handling necessary paperwork and ensuring adherence to local tax and statutory requirement, Healthscope ensure all team members are employed legally and ethically, freeing clients from liabilities and allowing them to focus on their core operations.
Dedicated to Employee Satisfaction and Retention
Boasting an industry-low churn rate, Healthscope Services is committed to employee well-being, health, and professional growth. Competitive salaries, comprehensive health benefits, and a culture that celebrates recognition and team building contribute to high employee satisfaction and low attrition rates. This ensures less business disruption and safeguarding of institutional knowledge.
“The biggest mistake that you can make when choosing an offshore provider is choosing only on price. There’s an old adage that you get what you pay for. You have to find a happy medium where you still get a really big saving, but you’re not chasing every last dollar. Our churn rates are around 2%, and that’s really good. Any single digit churn rate is great. The big BPOs, they suffer 40%+ churn rates simply because most of their contracts are with giant companies that are chasing to save every cent, which means they can’t pay or train people as well.”
Access to Global Talent Pool
Healthscope Services empowers businesses to scale operations and compete effectively by tapping into international markets for talent acquisition. This gives clients a wider breadth in attracting college-educated skilled professionals where there is a talent gap, and when there is difficulty in attracting onsite workers. Healthscope’s umbrella company has also branched out to establish another brand, Agility Staffing Services, which offers offshore staffing support in fields outside the healthcare space like IT, HR, Accounting, Sales, and Marketing.
Conclusion: The Healthscope Difference
“Healthscope’s strategic offshore staffing solutions offer more than just cost savings; we bring a true partnership to clients that extends into business growth, operational efficiency and excellence, and competitive advantage,” Brough states. As healthcare continues to evolve, choosing Healthscope Services means providers are not merely outsourcing their services; they are investing in a proven, reliable, and ethical expansion of their enterprise. They will gain the confidence to navigate challenges with a trusted ally, ensuring they are well-prepared to meet and surpass market demands in a cost-effective and efficient manner.
“The Filipinos’ work ethic is fantastic. This makes a huge difference, especially in healthcare. Filipinos are very empathetic. They really relate to people. I can’t tell you the number of positive phone calls that we’ve had, that our clients now still get, from patients who are calling in with complimentary things to say about our staff. It takes a lot for people to pick up the phone to make a complimentary call, whereas they complain very quickly,” Brough says.
Uncompromised Compliance and Data Security
Understanding the critical importance of data security in healthcare, Healthscope Services adhere to ISO 27001 and HIPAA and HiTECH standards, ensuring that client data is managed with the highest level of security. Its global staffing solution seamlessly connects to US IT platforms and phone systems though secure, third-part cloud-based systems, ensuring that patience data never leaves clients’ servers.
Ethical Employment Practices
Healthscope Services simplifies the complexity of offshore staffing by managing all aspects of legal and compliance issues. Handling necessary paperwork and ensuring adherence to local tax and statutory requirement, Healthscope ensure all team members are employed legally and ethically, freeing clients from liabilities and allowing them to focus on their core operations.
Dedicated to Employee Satisfaction and Retention
Boasting an industry-low churn rate, Healthscope Services is committed to employee well-being, health, and professional growth. Competitive salaries, comprehensive health benefits, and a culture that celebrates recognition and team building contribute to high employee satisfaction and low attrition rates. This ensures less business disruption and safeguarding of institutional knowledge.
“The biggest mistake that you can make when choosing an offshore provider is choosing only on price. There’s an old adage that you get what you pay for. You have to find a happy medium where you still get a really big saving, but you’re not chasing every last dollar. Our churn rates are around 2%, and that’s really good. Any single digit churn rate is great. The big BPOs, they suffer 40%+ churn rates simply because most of their contracts are with giant companies that are chasing to save every cent, which means they can’t pay or train people as well.”
Access to Global Talent Pool
Healthscope Services empowers businesses to scale operations and compete effectively by tapping into international markets for talent acquisition. This gives clients a wider breadth in attracting college-educated skilled professionals where there is a talent gap, and when there is difficulty in attracting onsite workers. Healthscope’s umbrella company has also branched out to establish another brand, Agility Staffing Services, which offers offshore staffing support in fields outside the healthcare space like IT, HR, Accounting, Sales, and Marketing.
Conclusion: The Healthscope Difference
“Healthscope’s strategic offshore staffing solutions offer more than just cost savings; we bring a true partnership to clients that extends into business growth, operational efficiency and excellence, and competitive advantage,” Brough states. As healthcare continues to evolve, choosing Healthscope Services means providers are not merely outsourcing their services; they are investing in a proven, reliable, and ethical expansion of their enterprise. They will gain the confidence to navigate challenges with a trusted ally, ensuring they are well-prepared to meet and surpass market demands in a cost-effective and efficient manner.
